Terms of Sale

1. Seller

• Legal name: SyncAgency LLC
• Managing member: Lucas Provenzano (Sole Member)
• EIN: 35-2955550
• Registered office: 1209 Mountain Rd Pl NE Ste H, Albuquerque, NM 87110, United States
• Email: contact@syncagency.fr

2. Plans and Pricing

SyncAgency offers two subscription modules, billed monthly and combinable on a single subscription. The Core Chatting module is billed per connected Telegram account; the Marketing module is billed per tracked social account.

The Core Chatting plan is billed per connected Telegram account, with volume-based degressive pricing (all accounts get the rate of the reached tier). Grid (excl. tax, per account per month): 1 account at 35 €, 2 to 3 accounts at 32 €, 4 to 6 accounts at 29 €, 7 to 10 accounts at 26 €, 11 accounts and up at 23 €. A 15% commission is charged on sales made through the integrated payment processor, under the terms of article 6.

The Marketing module is billed per social account: a 49 € monthly base, including 3 social accounts, plus 10 € per month for each platform activated among Instagram, TikTok, and Twitter. At least one platform must be activated, which means 59 € for one platform, 69 € for two platforms, and 79 € for all three. Beyond the 3 included accounts, capacity is bought in packs of 3 social accounts, billed at the rate of their bracket: 29 € for packs 1 and 2, 24 € for packs 3 to 5, 19 € from pack 6 onwards. Each pack keeps the rate of the bracket it belongs to (marginal billing, bracket by bracket).

When a single subscription carries both the Core Chatting module and the Marketing module, a 15% discount applies automatically to the entire subscription, for as long as both modules are on it. This discount is removed automatically as soon as either module is removed from the subscription.

The former per-model plans (Growth Marketing, Empire OS) are no longer sold. Subscriptions taken out under those plans continue under the pricing terms applicable at the time of subscription, subject to the last paragraph of this article.

Add-ons may be offered as extras. Prices are shown excluding tax. The applicable VAT is that of the Customer's country, in accordance with the regulations in force.

SyncAgency reserves the right to change its pricing with 30 days' notice. Price changes do not apply to ongoing subscriptions during the current billing period.

3. Sign-up, Discovery and 7-day Trial

Signing up for SyncAgency is free and does not require a credit card. Without a card on file, the Customer accesses the Service in discovery mode, with limited actions.

By registering a credit card, the Customer unlocks full access to all the features of their plan and benefits from a 7-day trial starting from the card registration. This trial:

• Gives access to all the features of the selected plan;
• Concludes, at the end of the 7 days following card registration, with the automatic activation of the subscription and the automatic charge of the plan amount to the card, without any further action from the Customer;
• Gives rise to a first payment that is non-refundable;
• May be stopped at any time before the end of the 7 days to avoid any charge;
• May only be used once per Agency.

The Customer may terminate at any time from their customer area. In the absence of a registered card, the account remains in limited access; the data is retained then deleted under the conditions set out in Article 9.

4. Order and Billing

Subscription to a plan is done directly from the customer area at https://app.syncagency.fr. The Customer acknowledges having reviewed these Terms of Sale before proceeding with payment.

The first charge occurs automatically at the end of the 7-day trial following card registration, and is non-refundable. The subscription is then billed monthly, on the anniversary date of that first charge. Invoices are available in the customer area and sent by email to the billing address provided.

Payment is made by credit card via our secure payment provider. Banking data is not stored by SyncAgency.

5. Renewal and Termination

The subscription is automatically renewed each month. The Customer may terminate their subscription at any time from the settings of their customer area, with no termination fees.

Termination takes effect at the end of the current monthly billing period. No pro-rata refund is made for the remaining period, except where required by law.

SyncAgency may terminate a subscription in the event of non-payment after 7 days of delay, or in the event of a breach of the Terms of Use, without prejudice to any claim for damages.

6. Integrated Payment Processor

SyncAgency offers an integrated payment processor allowing Agencies to receive payments directly within their Telegram conversations. This service is subject to the following specific terms:

• Card and Apple Pay payments are operated by the provider dropp.fans (Dropp SAS);
• A 15% commission is charged on every sale collected through the processor; no setup fee and no separate processor subscription are billed on top;
• A service fee may be added on the fan side by the payment provider to the sale price set by the Agency; its rate is specified in the account settings;
• Payment processing fees apply depending on the payment provider used;
• Payouts to the Agency are made according to a schedule defined in the account settings, subject to a 10% reserve held for 60 days;
• The Agency is solely responsible for the tax and legal compliance of sales made through the processor.

7. Right of Withdrawal

In accordance with applicable regulations, the business Customer (B2B) does not benefit from the right of withdrawal provided for consumers.

For individual Customers (B2C), by subscribing to a paid plan and immediately accessing the features of the Service, the Customer expressly acknowledges waiving their 14-day right of withdrawal in accordance with applicable consumer protection law.

However, SyncAgency offers a 7-day trial period, triggered by registering a credit card, allowing the Service to be evaluated. At the end of this period, the card is automatically charged and this first payment is non-refundable, the Customer being able to terminate at any time to avoid renewal. In case of difficulty, contact us at contact@syncagency.fr.

8. Warranties and Service Level

SyncAgency undertakes to provide the Service professionally and to maintain a reasonably high level of availability. However, no continuous availability guarantee (SLA) is provided on standard plans.

In the event of prolonged unavailability of the Service attributable to SyncAgency (longer than 48 consecutive hours), the Customer may request a credit or an extension of their subscription period equivalent to the duration of the unavailability.

9. Data and Confidentiality

Customer data and media integrated into SyncAgency belong exclusively to the Customer. In the event of termination, the data is retained for 30 days and may be exported on request before permanent deletion.

SyncAgency never uses Customers' data for its own commercial purposes, nor does it transfer it to third parties. Data processing is governed by the Privacy Policy.

10. Governing Law and Disputes

These Terms of Sale are subject to the laws of the State of New Mexico (United States). In the event of a dispute, the parties undertake to seek an amicable solution within 30 days. Failing an agreement, the dispute shall be submitted to the competent courts of Bernalillo County, New Mexico (United States), except where mandatory provisions applicable to consumers provide otherwise.

For any claim, contact us at contact@syncagency.fr.